Shipping & Returns

Shipping Information

*All items will be shipped within 1-3 business days from the receipt of payment, excluding holidays. We are not responsible for unexpected shipping delays caused by circumstances related to the courier itself.

*All Domestic and International orders ship USPS priority. Domestic orders are FREE! on all orders $100 or more. $25 for Express Shipping. For all International orders we charge a flat rate of $35 and $65 for Express Shipping.

*Orders are fulfilled Monday-Friday. Please allow 1-3 business days for your order to be prepared.

*Please allow up to 5 business days for your order to be shipped during sales. Ex; Black Friday & Holiday sales. Free Standard Shipping NOT valid during sales. 

*You will receive tracking information the day your order is shipped. Please allow 24 hours for you tracking information to update.

*Please exclude processing time when calculating your packages date of arrival. Delivery time starts 24 hours after your tracking information is received.

*We are only able to ship to the address provided during checkout. INTERNATIONAL ORDERS *All international packages may require addition processing time.

*Lace and Linens is not responsible for addition shipping and/or custom charges incurred by customer when importing goods.

*If package is returned to Lace and Linens due to unpaid charges. We will not issue a refund and reshipment charges will apply. ALL ORDERS ARE FINAL

*If the wrong address is entered at checkout and the package is returned back to us, there will be a reshipment fee of $7 due prior to reshipment.

*Once a item has shipped we are unable to make charges to shipping address. In this case, please contact USPS to make any address changes.

*We are unable to process refunds for items sent to an address that was provided upon checkout that was incorrect.

*If your tracking information stated “notice left” please contact USPS to reschedule delivery before 14 days. Otherwise your item will be returned back to us.

*If your tracking information states delivered and you believe this to be a error. Please contact your local post office.

REROUTED PACKAGES

*Please note; we do not manually input addresses. Shipping addresses are exported from one database to another. Please insure shipping address is correct upon receiving tracking information.

*If a address error is made. Please email Lace and Linens within 8 hours of conformation email. Once orders are processed for shipment. No changed can be made.

*If your order is returned back to us and you choose not to pay your reshipment fee a refund will not be processed.

*You will be contacted via email when your rerouted package is delivered and processed into a warehouse.

RETURNS

*Lace and Linens offers returns for store credit ONLY ( NO REFUNDS NO EXCEPTIONS).

*Once orders are placed no changes or cancellations can be made. Customers must contact us within 3 days of receiving order to receive store credit. After the 3rd day the item is considered final sale.

*Please note: store credit based on return does not include shipping charges, unless the return was a result of Lace and Linens error. Swimwear and Accessories are Final Sale. Please allow 7-10 business days for your return to be processed. Please email Returns to info@lacenlinens.com to request to return.